Privacy Policy

Information we collect

Information you provide

We may collect information that you provide directly to us, including your name, business email address, company name, job title, contact details, account information, and the contents of messages or requests you send to us.

If you request a demonstration or join our waitlist, we may also collect information about your organization, your role, and your interest in Praxisome.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, referring page, pages visited, and the date and time of your visit.

We may use cookies and similar technologies that are necessary for website functionality, security, authentication, and user preferences. If we introduce non-essential analytics or advertising cookies, we will provide appropriate information and consent options where required.

How we use information

We may use personal information to:

• Respond to questions, messages, and demonstration requests.
• Manage our waitlist and communicate product availability.
• Create, secure, and administer user accounts.
• Provide, maintain, and improve our website and services.
• Understand how visitors interact with our website.
• Detect, investigate, and prevent security incidents, fraud, or misuse.
• Send product or company communications where you have requested them or where otherwise permitted by law.
• Comply with legal obligations and protect our rights.

We will not use personal information for purposes that are materially different from those described in this policy without providing notice or obtaining consent where required.

How we share information

We may share personal information with service providers that support our website and business operations, such as hosting, authentication, communications, security, analytics, and infrastructure providers. These providers may access personal information only as necessary to perform services on our behalf and are expected to protect it appropriately.

We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, protect the security of our services, enforce our agreements, or protect the rights and safety of Praxisome, our users, or others.

If Praxisome is involved in a merger, financing, acquisition, reorganization, or sale of assets, information may be disclosed as part of that transaction, subject to appropriate confidentiality and privacy protections.

We do not sell personal information.

Customer content

If you use a Praxisome product that connects to your organization’s systems or data sources, the handling of customer content may also be governed by an agreement between Praxisome and your organization.

Where Praxisome processes customer content on behalf of an organization, that organization controls the information and determines why it is processed. Requests concerning that information should generally be directed to the relevant organization.

Data retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, meet legal or contractual obligations, resolve disputes, and protect the security and integrity of our systems.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. Information that is no longer required will be deleted, anonymized, or securely disposed of.

International processing

Praxisome and its service providers may process or store information in Canada or other countries. When information is processed outside your province or country, it may be subject to the laws of the jurisdiction where it is stored or processed and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.

Your privacy choices and rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or withdraw consent to certain uses of your information.

You may unsubscribe from promotional communications by using the unsubscribe option provided in the message or by contacting us. We may still send necessary administrative, security, or service-related communications.

We may need to verify your identity before responding to a privacy request. Some requests may be subject to legal or contractual limitations.

Third-party websites and services

Our website may contain links to websites or services operated by third parties. Praxisome is not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

Children’s privacy

Praxisome’s website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so that we can review and address the situation.

Changes to this policy

We may update this Privacy Policy as our website, services, or legal obligations change. When we make changes, we will publish the revised policy on this page and update the “Last updated” date. If a change materially affects how we handle personal information, we will provide additional notice where appropriate.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or Praxisome’s handling of personal information, please contact us at support@praxisome.com.